bjbji's Privacy Policy
Your personal information is completely safe with us. How we collect, use, and protect your data is clearly described here.
An Introduction to This Policy
bjbji ("we", "us", or "platform") is an online casino and betting service operated for users in Bangladesh. When you create an account on bjbji, browse our website, or use any of our services, you are considered to have accepted the terms of this privacy policy.
Our goal is to ensure the protection of your information and to transparently inform you about what data we collect, why we collect it, and how it is used. If you have any questions, contact us via live chat or email.
Section 1: What Information Is Collected
1.1 Personally Identifiable Information
During account registration, bjbji collects the following information from you:
- Full name (in Bengali or English)
- Date of birth (for age verification — service is available only to those aged 21 and above)
- Email address
- Mobile number
- National ID or passport number (for KYC verification)
- Residential address
1.2 Financial and Transaction Information
During deposits and withdrawals, the following financial information may be required:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Transaction amount and date history
We do not store full debit/credit card numbers.
1.3 Usage and Activity Information
While you use the platform, the following information may be collected automatically:
- IP address and device information
- Browser type and version
- Which pages you visited and how long you spent on them
- Gaming history and betting patterns
- Login and logout times and dates
Section 2: How Information Is Collected
2.1 Directly from You
You provide information directly when filling out registration forms, completing the account verification process, and contacting the support team.
2.2 Automatically
When you use the bjbji website or app, certain information is collected automatically through cookies, web beacons, and similar technologies. These technologies help us improve the platform's performance and personalize your experience.
2.3 Through Payment Processors
Relevant financial information may reach us through payment partners such as bKash, Nagad, Rocket, and Upay for the purpose of verifying and completing transactions.
Section 3: Purpose of Using Information
bjbji uses your information only for the following legitimate purposes:
3.1 Account Management and Verification
Keeping your account active, verifying your identity (KYC process), and ensuring account security. Through age verification, we confirm that only those aged 21 and above are using our services.
3.2 Service Delivery and Improvement
Enhancing the gaming experience, resolving technical issues, launching new games and features, and improving the platform's overall performance.
3.3 Transaction Processing
Processing deposit and withdrawal requests, preventing fraud and money laundering, and meeting financial audit requirements.
3.4 Customer Support
Resolving your questions or complaints quickly and effectively. Our 24/7 live chat support team may access your information to provide assistance in Bengali.
3.5 Ensuring Responsible Gaming
Monitoring your gaming behavior and, if any unusual patterns are observed, taking steps to help you — this is part of our responsible gaming policy.
3.6 Fulfilling Legal Obligations
Retaining and providing information necessary to comply with applicable laws, regulations, and the directives of regulatory authorities.
Section 4: Data Storage and Security
4.1 Encryption and Protection
bjbji uses SSL (Secure Socket Layer) encryption technology to keep your information secure during transmission. Data stored on our servers is also protected using advanced encryption methods.
4.2 Access Control
Only authorized personnel who need access to your information as part of their job responsibilities may access it. All staff operate under strict confidentiality agreements.
4.3 Data Retention Period
Information is retained for as long as your account is active and for the period required to fulfill applicable legal obligations thereafter. Once the need has passed, data is securely deleted.
4.4 Response to a Data Breach
If your information is compromised for any reason, we will notify you promptly and take the necessary steps to bring the situation under control.
Section 5: Sharing Information with Third Parties
bjbji never sells your personal information. However, information may be shared with third parties in specific circumstances:
5.1 Payment Service Providers
Relevant information is shared with payment processors such as bKash, Nagad, Rocket, and Upay to complete transactions. All such partners follow their own privacy policies.
5.2 Technology Service Providers
Limited information may be shared with technology partners for operating game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe), server hosting, and anti-fraud services.
5.3 Legal Obligations
If disclosure of information is required under a court order, a lawful request from a government authority, or applicable law, bjbji will comply. In such cases, we will make every effort to notify you in advance where possible.
5.4 Limits on Information Sharing
Before sharing information with any third party, we ensure that they comply with the necessary data protection standards and use the information only for the specified purpose.
Section 6: Cookies and Tracking Technologies
6.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. bjbji uses cookies for the following reasons:
- Keeping your login session active
- Remembering language and display preferences
- Analyzing platform performance
- Detecting and preventing fraudulent activity
6.2 Types of Cookies
We use three types of cookies:
- Essential Cookies: Essential for the core functionality of the website — these cannot be disabled.
- Functional Cookies: Remember your preferences and settings.
- Analytics Cookies: Help us understand how users interact with the platform.
6.3 Cookie Control
You can disable non-essential cookies by changing your browser settings. Keep in mind, however, that disabling certain cookies may cause some features of bjbji to not work properly.
Section 7: Your Rights
As a bjbji user, you retain the following rights regarding your own information:
7.1 Right to Access
You may request a copy of the personal information we hold about you at any time.
7.2 Right to Rectification
If any of your information is incorrect, contact us for a correction — we will update it promptly.
7.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal requirements.
7.4 Right to Object to Processing
You may object to the use of your information for marketing purposes and we will honor that request.
7.5 How to Exercise Your Rights
To exercise any of the rights mentioned above, contact us via live chat or email at [email protected] — we will review your request and respond within 30 business days.
Section 8: Children's Privacy
8.1 Protection of Minors
bjbji strictly refrains from providing services to anyone under the age of 21. We do not knowingly collect information from any person under the age of 21.
If we become aware that information from a minor has been collected inadvertently, we will immediately delete that information and close the associated account.
If you believe that a minor is using our platform, please notify us immediately at [email protected].
Section 9: Changes to the Policy
9.1 Updates and Changes
bjbji may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised accordingly.
9.2 Notice of Significant Changes
If any significant changes are made to this policy, we will notify you at your registered email address or through the platform. Continued use of the platform after a new policy is published will be considered acceptance of the updated policy.
Section 10: Contact Us
10.1 Privacy Inquiries
For any questions or concerns about this privacy policy or your personal information, please contact us:
Our privacy team typically responds to all requests within 30 business days. For urgent matters, contacting us via live chat will get you a faster response.
Related Policies
Please also read our other policies related to your rights and protection:
- Terms & Conditions — Terms of service use
- Responsible Gaming — Safe gaming guidelines
- About Us — Introduction to bjbji
- FAQ — Common questions and answers